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Challenge

The mission was the implementation of a software tool to check servi­ce levels (SL-SIC) making it possible to audit, coordinate, record and obtain real-time information on all the systems and processes associated to the operational functioning of the airport, as well as verifying the conditions for rendering and operating aeronautic and non-aeronautic services.

Solution

Spider, through the integration of data from existing systems, monitors KPIs (quality performance indicators) and compa­res them with the standards and objectives defined in the concession contract.

Benefits

  • Improvement in control over the services
  • Capacity for measurement
  • Correction of deficiencies found in the services
  • Improvement in the quality of those services offered to passengers
  • Deployment of a baseline technology on which the airport can grow and incorporate prediction modules and what-if scenarios.

The customer

NUEVO PUDAHUEL, a consortium composed of Groupe ADP, VINCI Airports and Astaldi Concessioni, has been the concession holder of Arturo Merino Benítez Airport since April 2015.

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Otros Proyectos

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