The mission was the implementation of a software tool to check service levels (SL-SIC) making it possible to audit, coordinate, record and obtain real-time information on all the systems and processes associated to the operational functioning of the airport, as well as verifying the conditions for rendering and operating aeronautic and non-aeronautic services.
Spider, through the integration of data from existing systems, monitors KPIs (quality performance indicators) and compares them with the standards and objectives defined in the concession contract.
NUEVO PUDAHUEL, a consortium composed of Groupe ADP, VINCI Airports and Astaldi Concessioni, has been the concession holder of Arturo Merino Benítez Airport since April 2015.
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